November 20, 2016: Please see edit at the end BEFORE doing any of this!!
I have been having the same issue with my Silhouette since I did my Windows 10 update. I was able to get it to work again with the following steps:
For the Portrait, Cameo, and Curio machines, Silhouette Studio is the software. Firmware – software that is embedded into a piece of hardware. Your Silhouette machine is the hardware. The Cameo 3, Cameo 2, and Curio are the only machines that require firmware; the original Cameo, Portrait, Portrait 2, and Mint do not. To install or update your software: If updating, close any instance of the Silhouette program currently running Go to Click to expand the Silhouette Studio section, if necessary Next to Current Version, click on the Mac or Windows link to download the program.
Follow Sharief K's first two instructions (you'll have to have your Silhouette plugged in and turned on for this):
a. Press Windows Key + R, type devmgmt.msc and press enter.
b. Expand Universal Serial Bus controllers. Right click on the USB Printing Support device and click Uninstall.
Now, do the following:
c. Unplug your printer and turn it off.
d. Uninstall Silhouette Studio.
e. Restart your computer.
f. Download the latest version of Silhouette Studio.
g. Right-click on the downloaded exe and click Properties. Click on the Compatibility tab. Choose Windows 8 from the drop down menu. I also clicked the Run this program as administrator checkbox for good measure. Click OK. (This step is important because it allows the drivers to be installed Win8 style. At least that's my theory)
h. Double-click on the exe to install Silhouette Studio. Do NOT open Silhouette Studio at the end.
I. Open the folder where you installed Silhouette Studio. It should be in a directory like this: C:Program Files (x86)Silhouette AmericaSilhouette Studio. Right-click on Silhouette Studio.exe and click Properties. Follow the instructions in step g to run Silhouette Studio in compatibility mode. This step may not be necessary, but I figured it wouldn't hurt.
J. Startup Silhouette Studio.
K. Connect your Silhouette printer to your computer via USB and turn it on. You should be able to connect from Silhouette Studio. If you like, open Device Manager again (see step a above). You should see USB Printing Support this time WITHOUT the yellow exclamation point. Yay!!!
November 20, 2016 Update:
The last time I tried to use my Silhouette, I had the USB Connection problem again, even after having done everything above. I think I must have just gotten lucky. This sequence posted on the FAQ on the Silhouette America site ultimately solved my problem:
- Close the Silhouette Studio® software Power off the Silhouette cutting machine
- Disconnect the USB cable from both the Silhouette cutting machine and the computer
- Disconnect the power cable from the Silhouette cutting machine
- Re-open the Silhouette Studio® software
- Select the Send to Silhouette button
- Firmly plug in and power on the Silhouette cutting machine
- Firmly connect the USB cable directly to the machine AND directly to the computer (bypassing any USB hubs) NOTE: All connections should be made using Silhouette cables. Other cables are not guaranteed to be compatible with the Silhouette cutting machines
- If a proper connection is achieved, the Send to Silhouette screen should shortly show a READY status.
Happy cutting!
I received the Silhouette Cameo for Christmas and I have been putting off using this machine.
Now that I have finally opened it up and have followed the instructions for setup on the Silhouette web site, I can not download the software.
I am following all the instructions but when I hit the download button for Mac it starts the download but stops and I receive a failed network error message.(image attached)
I am in email contact with Silhouette but their links to help do not actually hit on the whole download fail problem.
I am using a MacBook Pro with OSX 10.9.5
Does anyone have any suggestions.
I am so frustrated.
MacBook Pro (13-inch Mid 2012)
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